Your personal information and data security are our top priority. Learn how we collect, use, and protect your information.
To create and manage your account on the Bajwala platform, we collect various types of personal information. When you register with us, we collect your name, date of birth, email address, phone number, physical address, and documents required for identity verification. We also collect your payment information such as bank account numbers, mobile banking details, and transaction history. Your gaming activity, bet history, win-loss records, and platform usage patterns are also stored in our database.
When you use the Bajwala website or application, we automatically collect certain technical information. This includes your IP address, browser type and version, device information, operating system, geographic location, and details of how you navigate our site. We use cookies and similar tracking technologies to improve your experience and personalize our services. This information helps us analyze our platform's performance and identify security threats.
We use your collected information for various legitimate purposes. First, this information is essential for creating, managing, and verifying your account. We use this data to confirm your identity and for age verification to ensure that only individuals aged eighteen or above are using our services. Second, this information is needed to process your bets, calculate winnings, and handle deposits and withdrawals. Third, we analyze your data to prevent fraud, implement anti-money laundering measures, and maintain the security of our platform. Fourth, we provide personalized promotions and bonus offers based on your favorite games, betting patterns, and interests. Fifth, we use this information to communicate with you—to send account updates, new game launches, special offers, and important notices. Finally, we use this data to improve our services, provide customer support, and meet legal and regulatory requirements.
Your data security: Bajwala uses advanced encryption technology and strict security protocols to protect all your personal information.
Bajwala respects your privacy and does not sell or unnecessarily share your personal information with third parties. However, to provide our services and meet legal requirements, we share your information with selected third parties in certain cases. We share necessary information with payment processors and financial institutions to complete your transactions. We work with our game providers and software partners who help deliver the best gaming experience to you. We share limited information with fraud prevention and verification service providers to confirm your identity and keep our platform secure.
In certain circumstances, we are legally obligated to disclose your information. If we receive a court order, subpoena, or other legal process, we will provide the necessary information. We cooperate with gaming regulatory bodies and licensing authorities and provide information as they require. To comply with anti-money laundering laws and terrorism financing prevention regulations, we report suspicious activity to the relevant authorities. We may disclose information to protect our rights, property, and security, or to protect the rights and security of others.
If Bajwala undergoes a merger, acquisition, or asset sale, your personal information may be part of the transferred assets. In such circumstances, we will notify you in advance and ensure that your information remains under the same level of protection and privacy policy. The new owner will continue to use your information for the same purposes for which it was originally collected. If you do not wish your information to be used under the new ownership, you will have the right to close your account.
We work with trusted third-party service providers who perform various tasks on our behalf. These include cloud hosting providers who store our data, email service providers who send our communications, analytics services that help us understand website usage, and customer support tool providers. All these service providers process your information only according to our instructions and cannot use it for their own purposes. We ensure that all service providers adhere to strict privacy and security standards and sign appropriate agreements.
All your data is protected with advanced SSL/TLS encryption, ensuring no third party can access your information.
We follow a robust KYC process that ensures only verified users can access our platform.
Your data is stored in high-security data centers accessible only to authorized personnel.
You remain in full control of what information to share and how your data is used.
Our advanced fraud detection system identifies suspicious activity and keeps your account secure.
Bajwala complies with all applicable data protection laws and regulatory requirements.
Bajwala retains your personal information as long as your account remains active and as long as necessary to provide our services. Even after you close your account, we retain certain information to meet legal and regulatory requirements. Gaming license requirements mandate that we keep transaction records, bet history, and account verification documents for a specified period. Anti-money laundering laws require us to maintain certain financial records for five to seven years. Information that is no longer needed is securely deleted or anonymized so it can no longer be linked to you.
We implement industry-leading security measures to protect your personal information. All data transmission on our website and application is secured with SSL and TLS encryption, ensuring that information sent between you and our servers cannot be intercepted by third parties. We encrypt your passwords and sensitive data using strong cryptographic algorithms. Our servers and databases are housed in high-security data centers with physical security, firewalls, and intrusion detection systems. We conduct regular security audits and vulnerability testing to keep our systems secure.
Access to your personal information is strictly controlled and limited. Only authorized Bajwala employees and contractors who need your information for their work receive access. All employees and third parties sign confidentiality agreements and receive data protection training. We keep logs of every data access and regularly review them to detect any unauthorized access. We use role-based access control (RBAC) so employees can only see information necessary for their job.
If a data breach or security incident occurs that affects your personal information, we will immediately take action to minimize harm and prevent such incidents in the future. We have an incident response plan that helps us respond quickly and effectively. We will notify affected users and relevant regulatory authorities if required by law within the specified timeframe. We will inform you about the details of the incident, potential impact, and what steps we have taken to secure your information.
Security tips: Keep your password strong and do not share it with anyone. Enable two-factor authentication for extra security. Report suspicious activity to us immediately.
You have the right to request a copy of your personal information stored with us. You can view and download most of your information by going to your account settings. If you want more detailed information, contact our customer support team and we will provide a complete report of your data within thirty days. This report will include your personal details, account information, transaction history, gaming activity, and any other information we store about you.
Keeping your information accurate and up to date is the responsibility of both you and us. You can update your personal details such as address, phone number, and email at any time by logging into your account settings. To change some information such as your name and date of birth, you may need to provide verification documents as these are important for verifying your identity. If you believe we have incorrect information about you, please inform us immediately so we can correct it.
You have the right to request deletion of your personal information from us in certain circumstances. If you wish to close your Bajwala account, we will delete most of your personal information. However, we must retain some information to meet legal and regulatory requirements such as anti-money laundering records and transaction history. We will retain this information for a specified period and then permanently delete it. Account deletion is permanent and irreversible, so think carefully before making this decision.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format. If you wish to transfer this data to another service provider, contact us and we will provide your data in an appropriate format. This gives you greater control over your information and allows you to easily take your information with you if you choose to move to another platform.
You have the right to object to our processing of your personal information in certain circumstances. For example, you can object to using your information for marketing purposes. You can unsubscribe from promotional emails and SMS at any time using the link in each message or by updating communication preferences in your account settings. However, you cannot opt out of important notifications related to account management and transactions as these are essential to providing our services.
You have the option to accept or reject cookies through your browser settings. Most browsers accept cookies automatically, but you can usually change this setting. However, keep in mind that disabling cookies may prevent some features and functionality of the Bajwala website from working properly. We use different types of cookies—some are essential for site operation while others are used to improve and analyze your experience. You can learn more in our cookies policy.
Bajwala is an age-restricted platform designed exclusively for adults aged eighteen and above. We do not knowingly collect personal information from children under eighteen, and our services are not intended for minors. We enforce strict age verification processes to ensure that only adults are registering on our platform and participating in betting activities. During registration, we require government-issued identity documents such as national ID cards, passports, or driving licenses to confirm your age and identity.
If we learn that we have inadvertently collected personal information from a child, we will immediately take steps to delete that information from our systems and close the associated account. We encourage parents and guardians to monitor their children's online activities and ensure they are not accessing age-inappropriate websites. If you believe a child has provided information on our platform, please contact us immediately so we can take appropriate action. We are committed to responsible gaming, and protecting minors from gambling is our priority.
Bajwala is an international platform and your personal information may be processed and stored on servers and systems located in different countries. When we transfer your data internationally, we ensure it is transferred with appropriate safeguards and in compliance with applicable data protection laws. We use standard contractual clauses, data transfer agreements, and other legal mechanisms to provide a legal basis for international transfers.
Countries to which your data may be transferred may have different data protection laws than Bangladesh. However, we ensure that all third parties and service providers who access your data adhere to the same strict privacy and security standards as we do. We only work with trusted partners who follow international data protection standards and best practices. Wherever your data goes, it receives the same level of protection described in this privacy policy.
Bajwala reserves the right to update this privacy policy from time to time. We may revise this policy due to changes in our business practices, adoption of new technologies, legal or regulatory changes, or other reasons. Whenever we make significant changes to this policy, we will notify you in advance. We will post the updated policy on our website and update the date of change. For major changes, we may also notify you via email or a prominent notice on our platform.
You are encouraged to review this privacy policy regularly to stay informed about how we protect and use your personal information. Your continued use of Bajwala services after the revised policy becomes effective implies your acceptance of the new privacy policy. If you do not agree with the revised policy, you should stop using our services and close your account. The latest version of this privacy policy will always be available on our website and will supersede all previous versions.
Last updated: This privacy policy was last updated on 12 October 2026. We are committed to protecting your privacy.
If you have any questions, concerns, or complaints about this privacy policy or wish to make any requests regarding your personal information, do not hesitate to contact us. Our dedicated privacy team is ready to answer all your questions and resolve any issues. You can contact our customer support team through live chat available 24/7 on our website, or you can write to our support email address. We try to respond to all privacy-related inquiries within thirty days.
If you are unable to resolve your privacy concerns with us, you have the right to file a complaint with the data protection authority in your country. In Bangladesh, you can contact the relevant regulatory body. We will cooperate with any data protection authority investigation and comply with their guidance. Your privacy and data protection rights are important to us, and we take any concerns you have seriously. We are committed to maintaining transparency and open communication with you.
We welcome your feedback and suggestions on how we can improve our privacy practices and data protection measures. Earning your trust and confidence is our goal, and we continuously work to provide the highest level of protection for your personal information.
Your privacy and data security are our top priority. Join us today and enjoy your favorite games in a secure environment.
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